For a Friday afternoon rush hour, I expected it to be better in terms of service. There was just one cashier and the line up wasn't getting any shorter. There were other baristas on the floor but not one joined in to help with the line and people were getting very impatient.
Fortunately, I was done work and errands for the day so luckily I wasn't in a rush. They definitely need more cashiers and/or staff during busy hours of the day, especially for their location that's right on Yonge/King.