This place is ran horribly.
I showed up at 9:10pm for a pick up that was supposed to be ready at 8:55. I got my food at 9:40. While waiting I saw the kitchen was a disaster. I over heard 2 servers using some pretty questionable language. I called the manager on the phone right after and he said "were not busy there should not have been a wait" he also said "I didn't know any of this I was in the back".
Get out to the floor and manage your restaurant sir.