When I was admitted to the UMC Trauma Center for a life threatening injury, my treatment included orthopedic surgery. The surgeon assigned was from this Bone & Joint Specialists medical practice, so my follow up visits have been to this facility. I am very comfortable with the surgeon who is treating me, but their office staff seems to be incompetent in several areas. Recently, the office staff was supposed to call me with a location and appointment time and date for an MRI... They have not called me, as promised and my calls to this facility are met with terminal hold times.