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  • Took my car in to have my TPMS sensors installed. I got a quote from their Service Manager Scott and came in the next day to get the sensors installed. The person who checked my car in didn't add relearning the sensors to the job list, although it was on the original estimate for $9.99. Akram, one of the technicians, did the job and is a very nice guy. But since the sensors weren't reprogrammed my TMPS sensor light came on the next day. I took it back in the next week to get it looked at and Scott said it would cost $40 to reprogram the sensors. I asked why it was so expensive? He said that the computer told him he needs to hook it up to a big computer to reset the sensors. I knew that wasn't required. All this was caused by his error and his team but he was to proud to admit he was wrong and didn't know what he was talking about. He flat out lied to me. I left telling him I would talk to his manager. After leaving Pep Boys I drove to Discount Tires on Chandler Blvd. I walked in and I told him my TMPS sensor light was on and he told me he would take care of it. He brought a out a handheld device and reprogrammed it in 2 minutes. He even put air in my tires. All this for FREE! I gave him a tip and left happy. Never going back to Pep Boys again. tl:dr: Scott, the service manager, is an idiot and doesn't know what he is doing. Pep Boys tries to rip you off. Go to Discount tire instead.
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