Horrible doesnt begin to describe it. After waiting 2 hours to go back and be seen it was another 1.5 hours to have the med student talk to the doctor and get something for an eye infection. Of course bright lights cause pain in both eyes so glad we could sit and wait under the lights... They were nice enough to offer myself and my daughter, who was sick, blankets because the a/c was on high right above our curtained off area. So glad that 4 hours of my day wasnt important...seriously it wasnt that busy ! Beyond that it's got that run down and dirty feeling...