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| - These guys are experts, delivering customer service that you'd expect from a 5-star hotel (atypical of a service centre for your car!) I must say, I'm impressed.
From the first phone call to book my car in, they were pros. The guy on the other end was very friendly, conversational, well mannered, knowledgeable and accommodating. What more could you really ask for? He offered me a Tuesday or Wednesday appointment and sensed in my voice that I was disappointed. He asked, "were you hoping for something sooner?" I explained that I had to go to Ottawa on Tuesday, so he asked me to come by Monday mornings and said they would squeeze me in.
Upon arrival I was greeted by a quick (intelligent AND witty), friendly, efficient rep who checked me in. I use a fleet service and he took care of absolutely everything, making my drop-off a breeze. Honestly, I was sort of hoping that I could have used my car on Monday, but they ended up having it all day. That was the only bummer, but that said, they did squeeze me in, so beggars cannot be choosers.
When I picked up my car, all there was to do was pick up the key, and get a copy off paperwork. All of the billing had been expertly handled. Oh, except one thing! They asked if they could "book a reminder call" in March to get my snow tires taken off. They've really taken it to the next level... It was like going to the dentist, except completely painless.
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