An awful experience. Upon arrival, I had to wait in line for at least an hour before being helped. Hertz employees offered no explanation for why there was such a wait (all other rental agencies in sight had short, if any, wait times). Additionally, an employee misrepresented the cost of supplemental insurance coverage and I was overcharged to the tune of $200 for a one week rental. I have tried to call the branch three times to contest the charge, but each time I am forwarded to voice mail. There has been no return call since my first message one week ago.