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  • WILL NOT STAY HERE AGAIN. Yes the rooms are nice and the amenities are convenient (like the kitchenette) but the customer service can definitely improve. I loved the bell desk service and the valet but we did not have a very enjoyable stay. Our room kept having this clicking sound that kept us up all night. We tried turning off the AC since it seemed to be coming from the vent but that didn't fix the problem. We tried looking in the closet, opening and closing doors, etc etc etc and it persisted. Finally we just fell asleep since we were too exhausted to complain to the front desk. The next day we decided to ask to be switched to another room. The rude front desk lady said nothing was available (and this was SUNDAY aka the day everyone checks out). She promised somebody from maintenance would come up to check the problem and IF there was something wrong THEN we would be moved to another room. HORRIBLE CUSTOMER SERVICE. We waited and waited and nobody came up. Finally the bf called again and this time a nice gentleman upgraded our room and waived our resort fee. Yes I appreciated this greatly but would have been happier if they had just comped one night of our stay. I do think this hotel is beautiful but honestly I'd rather stay somewhere with a casino. And of course our stay wasn't that great because of a bad stroke of luck and a very moody person at the front desk. I might consider staying at Aria in the future but if I'm going to dish out our [saved] big bucks for a nice room, I think I'm more inclined to go somewhere like Encore or Cosmopolitan.
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