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  • 2 words: BED BUGS 2 more words: TERRIBLE STAFF I stayed here for NYE 2015. We were there for 6 nights. On the 5th night I pulled the sofa bed out only to see a bed bug scurrying across the sheet. I immediately trapped it in a glass to show management. How did they deal with this? Put us in a different room and that's it. Security came to our room with keys. Not a hospitality member. They only have one manager per day and he's only there from 6am - 4pm. God forbid you need any assistance after 4pm. They claimed to have checked the room for more bed bugs but didn't find any other than the one I did, which I took a video and picture of. Seems to me like they just don't want to pay someone to remedy the situation. We requested that management dry clean all of our clothes and luggage, they made no effort to help us. They said take it to a dry cleaner and they would foot the bill. Never heard back from the manager. We ended up using vacation time to wash all of our own clothes so that we wouldn't bring the bugs back. We lost an entire day without compensation because the staff here is so incompetent. It was cold so we didn't get to check out the pool which seems to be the only enjoyable thing at this hotel since they want to charge guests to use any of the activity center games as if they are on the strip (3 miles away). I'm extremely unhappy with my entire experience at this hotel. DON'T STAY HERE.
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