| rev:text
| - Not a happy shopper. Everything was going so well.... and then a nice bait and switch happened. Found a terrific selection of stools on clearance; each one unique; each one was $30. I found my solid blue one. I want it! A tad wobbly, but that is okay - that is why it is on clearance. A store associate spends quite a bit of time talking to me about ways to keep it from wobbling. And that $30 price is a great deal, she says. Alright..I'll buy it! Bring the price tag to the cashier. Rings me up; my receipt is in hand. Calls for Manager to bring out my furniture to my car.
Manager brings me the wrong kitchen stool. Well, he says, this is the one you bought. Hmmm.. there must be a mistake. Let me show you. I take him all the way to the store display and I tell him what happened. You see, Manager, you are trying to sell me the orange stool on display NEXT to the blue one that I bought. He says that probably some customers just moved around the price signs and he is right. I persist. Why are you trying to say I bought the stool NEXT to mine when I already showed you the price tag for MY stool and you rang me up already? You see, the one NEXT to mine still has it's price tag attached. If I were trying to buy that one..well..your cashier would have it in his hand. We debate back and forth. I question him, if the signs were shuffled around why would there be two price signs for the stool NEXT to mine? You see each stool already has its own price tag correctly attached as you just reviewed each one. He's stoic. Well, what's the price then? Hmm.. he doesn't know and he goes back to look it up. Turns out it is $50. I don't understand. An associate was just working with me and confirmed that $30 was the price.
Manager is adamant that customers probably just moved the signs around. I pointed around the furniture displays. Okay. Where is the $50 sign then? Was it shuffled around? Nope. No $50 sign anywhere. Just 4 stools, 4 price tags all at $30. My stool had a $30 sign, I brought it up front, paid for it and you are saying that this was a signage error? Your sales staff didn't seem to notice.
I'm standing there with my receipt for my furniture. Already worked with the sales staff. Already bought it. Now you are telling me that you want me to pay the difference?
Your mistake. Sales staff error, signage error. Don't care. Look, I worked in retail too and I know sales ticketing can be a pain. I also know what is good customer service. This is a double error on the part of the store. I think you can do better with your clientele.
Demanded my money back. Walked out. Too bad because I usually love this place.
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