Let me start by saying I used to LOVE to see movies here. My hubby and I are huge movie goers at least 5-6 movies a month. However my last two trips here have been horrible! Saturday night the theater was so hot I could hardly breath on top of this my seat was broken. I am 5 month pregnant and my waitress felt bad so she said she would get someone to fix the chair.... It took about 15 min of me standing on the side but it did get fixed.
Then today we went back to the movies - different theater this time however, same problem the chair was broken. We were early before the lights went off so I called the waitress over. This time the waitress said to us " I know it's broken I told my manager during the last movie but I guess he choose not to fix it" this one was really uncomfortable.... I could hardly sit. She said she would go talk to her manager and see if he would fix it the . 15 min later The waitress came back and said " sorry there is noway for us to fix now that the lights are off" so I stuck it out and watched the movie. They then proceeded to charge me $7 for tea- not even a compt drink. This manager working today on 11-23-14 should really learn what Customer service is. I'm not sure I will be back. I'm willing to drive 10 more min to scottsdale.