5-star service all-around.
I was told I needed a new tire last weekend and thankfully purchased a warranty when I got the pair a year ago. The tire in question supposedly was unrepairable with a big nail stuck in it. My warranty company directed me to this Big O' location. I first spoke with Jeremy over the phone to explain my situation. He was completely cool and professional. He said I could come by close to closing and they would take a look at the tire before ordering it to their location for a potential installation the day after.
So I swung by and Jeremy wasn't there but one of the front-desk guys understood my situation and briskly took my keys away to take a look. Upon further tire review, there was nothing but a small screw lodged in the tire which was repairable with a patch. The nail in question was just stuck in the groove. So the guy handed my keys back to me and let me go on my way, didn't even charge me. Fan for life of this Big O'!