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| - ANGRY, UNPROFESSIONAL & UNTRUSWORTHY, BUYER BEWARE!
CLASSIC HOUSE ULPHOLSTERY.
My wife and I were looking for a dress shop when we stumbled across Classic House. We walked in to browse and eventually found ourselves in a conversation with the gentleman at the desk. When we learned that the store did re-upholstery, we asked for a quote for a 5 chair kitchenette set, and were given a verbal quote in the ~$250 range as we described it. My wife settled on a fabric and we brought the chairs in for the work. Before we left, he mentioned that he would complimentarily touch up marks/scrapes on the wood. I stated that there was quite a bit of wear. The gentleman was very pleasant and polite in our dealings that day.
My wife changed the fabric a couple of days before we dropped the chairs and everything seemed fine till that point.
When the chairs were done and ready to be picked up, my wife and I went together to pick up the chairs. We arrived 10 minutes before closing, the gentleman we worked with was not there. The second gentleman had locked up, and announced they were closed when we caught his attention through the gate. We said that we had scheduled a pickup before 5pm and we had placed a call around 4pm to the business to let them know we were on our way from Scottsdale and we were hoping to make it on time. There was no answer and no return call.
The gentleman wasn't very happy to hear that we were there to pick up the chairs that close to 5pm and he left us out in the sun while he checked. Five to ten minutes later he came out and said "OK, your chairs are ready". We came in and talked about the total. The shock came when he told us the total was $553.43 from a verbal quote of ~$250-275! The fabric $78 was never mentioned, even after the fabric was changed, the "little more for refinish" turned out to be $100 and the recover turned out $375! We stated that the total was WAY greater than the estimate originally quoted.
After some discussion, the second gentleman decided that he would reduced the price from $553.43 to $453.43. and mentioned that he never did business like this that he would have a talk with his partner. He said he always emailed the customer and gave a written quote. That never happened with us. We believed in the verbal word of the older gentleman and had no reason to doubt his honor.
At the end we walked away from the store uneasy about the experience. We felt that the younger business partner leaving us out in the sun wondering if he was ever coming back, was unprofessional and in poor business form. Overall, though, and even though we paid $178 more than we were verbally quoted and expected, the chairs looked reasonably good (though we later recognized that the fabric had been unevenly stretched resulting in a wavy pattern).
*** THE REAL PROBLEM came the next day when the first gentleman called and began leaving messages on my cell phone demanding to speak to us. I received three messages and eventually spoke with him when he reached me while at work. He explained that he was very disappointed about how things went and that we were at fault. As far as I was concerned, the transaction was complete. There was a misunderstanding directly due to his failure to provide a written quote. This led to confusion and put his colleague into a bad position. The colleague did the right thing and made an adjustment, not even meeting us halfway, but willingly. In our phone conversation, he continued to repeat that we were at fault. I stated that I was working and wasn't in a position to discuss. He then stated that we were to never visit his store again and that he would throw is out if we returned.
I have no idea how he got to that point, but we don't intend to return to the shop and for your sake, beware of "verbal agreements" with Classic House Upholstery.
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