As much as no one likes to come into the vet for an emergency doggy surgery, this place made it fairly painless. They helped set us up with a payment plan, because who is prepared to spend that kind of money on such a short notice. The vet techs and the vets that helped us through this very scary time were just wonderful, compassionate human beings. Exactly the type of people I would want to employ in my own business. I did not feel any pressure from them to make a decision. They calmly explained why my little guy needed to go into surgery (he had a giant mass of string in his stomach that wouldn't pass on its own). I was pretty shaken up by this and they were very gentle and kind to me. They let me come in and check on him 3 different times post surgery before I could take him home. The let me take him into an exam room and feed him because he's very timid and doesn't eat around strangers. They were very understanding and sweet with my little scaredy dog. They were also very helpful when I called a few times regarding his aftercare. I was so impressed by their service that I grabbed a stack of their business cards and put them up at the salon I work at. I have already handed out 2 of them. I will make sure any and all of my clients who need vet services come here.