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  • This place is great if you are just getting your shoes shined because they will do it in 10 minutes. However, if you have to leave anything there, there is a possibility that they it not be ready on time and not know where your shoes are. Don't expect good customer service, and be prepared to have to pay in cash. I left a pair of boots to be re-soled and they told me to come back anytime on Wednesday. I came back Thursday and my shoes were not there. The guy called his colleague and put me on the phone with her, which was extremely unprofessional. Turns out they were ready but not brought back to the store. I come back a week later to guarantee it would be my last trip, and the credit card machine was acting up after trying for 15 minutes. I was told that I had to use cash, but I didn't have any. I was pretty understanding and made a trip to the atm and came back to get my boots. When I came back with the cash, the guy was yelling at some other woman for losing her ticket, when it was clear that the other lady who worked there forgot to give it her ticket back to her when she had tried to pick her shoes up a different time. Overall, I was extremely disappointed with the customer service. They barely seemed to care how much they inconvenienced me, and it seems like a trend among clients. I think they need to come up with a better system to keep track of shoes/items because it's literally what they do. A shoe repair shop losing my shoes is like a mechanic losing my car when I trusted them to fix it. Although shoes are significantly cheaper, it's still their fucking job.
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