Definitely agree with the horrible customer service comment. Especially when it comes to the mortgage department. If u were thinking about using this bank...keep searching.
I should also add I have been doing normal banking with this bank for years; I would gladly leave but I guess I am just that lazy. The only time I have a problem is when I have to actually go into a branch money orders, deposits, withdrawals, it doesn't matter....I always leave thinking the same thing 'Why do i bank here?'