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  • I've heard about this chain for a long time and this was my first try. I really wanted to like it but I don't. The place was clean and service was friendly and fine. I just didn't like the food or the vibe. I ordered a burger with lettuce, tomato, pickles, onion, ketchup and mustard plus a side of fries and a drink. I ordered it to eat in. The wait was not long at all. My food came in a bag. I said I wanted it to eat in and I guess the bag is how it's served. I open the bag and the sandwich is underneath a pile of fries with a cup for the fries next to the sandwich in the bottom of the bag. It's a generous order of fries, but an annoying delivery method. The menu states they serve the burgers well done and juicy. They are well done. They are not juicy. The burger had a poor crumbly bun and all I could taste was the pickles, tomatoes, condiments etc. The skinny well done patty was overwhelmed by the toppings. The fries were cut to perfect dimensions and cooked nicely but horribly under salted. The burger was nothing I would ever return for. A little about the ambience. The kitchen has this loud interaction with the customer thing going on that I find very annoying. When you enter they yell something like "man in the door" and they yell what they are cooking back and forth to each other. Makes me feel like I'm eating in a pet store specializing in parrots. It was slow when I was there, only a few tables. I'd hate to hear that on a busy day. While I was eating one of the employees in the kitchen asked me, from the kitchen while I was seated, how the burger was. I shrugged and grimaced. She asked if there was a problem and if I needed more fries. I just said all I tasted was the veggies, that I just didn't care for it. I appreciate that they cared to ask but I think the correction would be a total revamp of their setup.
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