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  • My insurance company referred me to the body shop to get an estimate. I decided to pay for the work myself and Dennis did everything he could to save me money. They repaired molding on my car door instead of using a new one. I also had actuators installed to get my 15 year old 4Runner's automatic door locks working again. Once again, Dennis saved me money. After replacing the actuators he found the remote to be defective and called Toyota parts to confirm they had the replacement remote in stock. He also asked if they charged to program it. After finding out that they charged to program it, he told me to bring the remote to him so he'd program it for no charge. Saved me the $100+ Toyota would have charged me to program. He also asked Toyota to give me a dealer discount for the remote and he saved me over $40. Dennis also set me up for a loaner at no charge. The only thing we are waiting on is locating a used part that the manufacturer no longer makes. I couldn't be happier with my experience with Courtesy and Dennis. He saved me money, made a big effort to find the used part and continues to look, and he was honest and a nice guy. I spent $900 so far, and will spend up to another $900 once the used part is found. I must say that I've never been more satisfied with my experience with an auto repair. What could have been a routine or frustrating experience turned out to be a great experience!
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