When we arrived there, we were seated within 10 minutes, in the side room, big mistake. The attendant didn't even acknowledged us. We had to flag down the manager who brought us water, tea, napkins, chopsticks and the two sauces.
The servers with the carts finally made it to our section, but most of the items we like were all gone. We finally had a cart that had what we wanted and after had to wait again.
My wife saw one of the carts headed our way but got diverted to another section of the restaurant.
Towards the end, we finally had some decent carts headed our way. My wife saw something she liked towards the end but we were already finished eating.
The food was delicious but cold or at room temperature.
Next time they try to seat us in the side room, we are going to wait. There are 8 tables for 4, and 4 tables for 2 in the side section which was half occupied. No wonder there were lots of people waiting for a table when we left.
Our room attendant never visited our table once. He just focused on the task at hand and never looked around the room. So sad and that's part of what I baste my rating on.