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| - My fridge seemed warm and my dryer wasn't---with guests for the week on the way! It was going to be several days for other companies to send someone, but Anytime Appliance could come out the next day.
Tom needed to order a part so used his skills to temporarily make the fridge cold. That saved the food, allowed me to stock food/drinks for the week and made the standby coolers redundant. He showed me how to keep it from becoming too cold (good thing, too, it did happen). The ice maker was also not working so he filled it with water for a diagnosis on his return visit.
He did have the parts for the dryer, which he quickly repaired. This first visit was under an hour!
I wanted to make an appointment, when the part came, for after my guests departure. Instead, Tom asked me to call when I would be available. hmm*
I called and he came out that day to install the fridge part and order parts for the ice-maker. Originally I didn't ask for the ice maker to be repaired because a past estimate was so high. Having observed his ability and knowledge repairing the dryer and fridge, I added it.
On the final visit to repair the ice maker I was happy to find that, although the part was expensive, it was less than a past estimate from Sears.
*I suggested he needed a secretary to make appointments. But realize, the companies making appointments were the ones not available for days or weeks. It is the beauty of his flexibility but observing all the calls he receives and can't take while working, I can see it can also be frustrating for those with appointment expectations. I suggest---have the make/model numbers ready, then be persistent reaching this repair savant---it will be worth it!
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