Waited over an hour and a half just to get the but one get one free cha time milk tea. All I've got to say is: waste of my time.
My boyfriend and I ordered: taro milk tea, grass jelly roasted milk tea, pearl milk tea, and the matcha red bean milk tea.
All of them were very creamy (to be honest it was too creamy for my taste) and it didn't taste real. I found it to be too sweet but you can always tell them no sugar or 30% sugar which is the good part. I also ordered less ice so that it wouldn't water down my drink.
The tapioca was hard and not really chewable and they ran out of grass jelly. That was all I was there for.
Overall experience: not worth my time. Would I go back? I'd probably go back just to try their hot teas and see if it's good.