My husband, Drew, went in on Saturday and had a horrible experience. For starters, no one spoke when he walked in. Then he waited at least half an hour watching guys walk right in and get in front of him & still there was no communication. He asked if you had to make an appointment & then someone told him yes, you usually do make an apt but then a guy working, named Ed said "come on man, hurry up, sit down" and rushed him over to his chair. My husband said he was pressing so hard on his head that it hurt. The hair cut was so, so. Ed started putting shaving cream on his neck and Drew asked what he was doing? That would be an up-charge of $5 that he didn't ask for. The sign said $17 for a haircut and he was charged $20. Needless to say we don't recommend this place nor will we be back. You're obviously not welcome if you're not a regular or have an appointment.