Why are the employees here so monotone? They are like robots who do their jobs, but have no emotion! They make you feel like you are unwelcome.
Went in on a Friday night looking for a specific book. Went to the customer service stand to ask where to find it. The gal was "helpful" but robotic. The book showed in stock, but was not on the shelf. She checked other locations and they said in stock as well.
Went to the counter to pay for the books, we did find and guess what same thing; robotic employee. Only, this girl was a little more bothered than the other. I asked about using a coupon code I had, and was denied. She said "our store does not recognize coupon codes."
I did sign up for email promos and headed over to the other location to get the book this location did not have.