I wanted to give a higher rating but the service is sub-par.
Went here for dad's bday on a Wednesday. We were greeted by a gentleman and told us to wait. We waited for at least 10-15 mins to get seated. The restaurant was quite empty btw.
Finally we sat at a booth and our server greeted us. She wasn't the most enthusiastic server, however, she got our orders right. It took her a while to come to our table to and take our order. She only checked up on us once during our meal.
Before ordering, we told her it's my dad's bday and she didn't acknowledge it. She just mentioned that you get free dessert with that.
Food is tasty and flavorful. The bread is refillable and the portion was quite big compared to other restaurants. Everything came out at a reasonable time.
As our dessert came, she told us that she sent her staff home so there wouldn't be any singing. Meanwhile, the other table received a birthday song a few minutes before we ordered the dessert.
We didn't come to East Side Mario's for other ppl to sing happy bday to my dad or to feel like royalty, but they should least acknowledge it so patrons/customers would feel "special" in some way. We chose that restaurant for my dad to have a good time, yet, everything went downhill simply because of the service. We felt like we were a bother to our server.
As for pricing, it's quite decent. Make sure you use your coupon!
Overall, this location and chain is a good place to eat but the service SHOULD definitely improve.