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  • The only reason I'm giving 1 star is for our waitress and because I must leave at least 1 star. I feel like she was at least trying to make our experience positive. This place could be great and I'm hoping we caught them on an "off" night. But honestly for the prices here they shouldn't have an off night. We called ahead as recommended and asked if we could be put on the "list" about 30 minutes before we were to arrive. The girl stated "we're not busy so we're not taking names" no problem as we were on our way. We arrived in about 20 minutes and there were at least 6 names ahead of us. Ok.. Well she couldn't have predicted that. We asked how long the wait was after arriving and putting our name on the list and we were told about 30 minutes. We figured it just be worth the wait as people just kept flooding in. After waiting 40 I thought I'd just check-in again to see how much longer it might be. The girl was away from the desk so I looked and realized that she took someone that was under us as she marked the time everyone got there and they got a table first. Bummer... We finally got seated at a tiny table (party of 3) so okay... The problem is we each ordered a steak on a stone so there was no where to put our salads which was very inconvenient trying to shift things around to find a spot. Now for the quality of the food. A young man brought our stones to the table with the steaks and didn't give us any advice at all about cooking techniques. We didn't know to ask until our waitress came back and asked if they offered advise as she noticed we all had our steaks un-cut on the stone. We quickly started to cut our meat is to better cook it. Finally the meat was cooked enough to eat (let me also add that my stone was not as hot as the other 2 so I had to borrow my sons).. The meat was very tough and I've definitely had better at my own house with steak from our local grocery store. Now for the salad/potato bar. Everything was a mess, most everything at the potato bar was empty, no butter, no sour cream, no cheese and the potatoes were hard/not fully cooked and barely warm. Really? Let me just say that my husband has a pretty large corporate luncheon coming up and we wanted to try Steak and Stone to see if it might work out for the luncheon..that will not happen! We should have asked for a manager but honestly, we just wanted to get out of there after being there total of 2 hours. Our bill for 3 ribeye's, 1 salad, 1 hard and dry potatoe and an order of steak fries was $137.00. We won't be back! Epic fail. Update: David S. Thanks for responding with the exact same post on each entry. This response shows how much effort is really put into customer service. This place will quickly fold. Sad but true.
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