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  • I bought prescription glasses here that cost me over $1,000 and they wanted to charge me to ship them. I balked and told them that either they ship it by two day air when they are ready or I would just buy them at home. They agreed and I gave them my office address to ship to so someone would be home when they arrived. They assured me that they would ship them within a few days and would email me the tracker. After a week with no news I called the store and asked what happened. They told me that they were shipped. I asked them why they didn't email me the tracker as agreed and they told me that they did (b.s.) but would re-send it right away. Several hours went by and no email so I called the store again and the salesman arrogantly told me he was busy with a customer and would get to it when he could. Finally I rec'd the tracker and they did not send it to my office address as agreed, and shipped it by ground taking more than one week to arrive and therefore arriving too late for me to take with me on my long trip. I called the store back and asked why they didn't ship it by air as agreed, and was told (again arrogantly) that since I didn't pay for the shipping they could only send it by ground. I am still debating refusing delivery and cancelling the sale. What a bunch of liars and arrogant incompetents. I recommend that you do not patronize this store ever!!
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