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  • Bought over $8K worth of furniture from this unsat business. Had several problems with the chair that came with an Office set. First time, response was slow in coming, but they finally got the chair repaired. Chair had a broken arm and the casters started losing bearings all over the floor. A few months later the caster problem recurred. This time putting grease onto the carpet. I took the chair to the Tempe store and they wanted to pass the buck to the manufacturer. I was tired of problems with this chair and bought a lazy-boy office chair to replace it. Gave receipt to store and asked for refund of the cost of the lazy-boy OR of the initial cost of their chair. Ryan refused both. Left chair there as I have no need for a "lemon" chair. I own a couple of businesses myself, and would NEVER treat customers like they did me. I love the rest of the furniture I bought from them, but the issue is SERVICE not PRODUCT.
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