After having waited 20 hours for my connecting flight and maintaining the patience of a saint, the last thing I needed was attitude from the host. I asked for a shower and the reaction was if I asked her to massage my feet. I completely ruined her day by politely asking that which the lounge offers. Even when I was done I thanked her twice and she didn't acknowledge me. WTF lady?? If you hate your job so much try working at Tim's...no wait, they're expected to be friendly there too.