Best breakfast in the area by far.
I go at least once a month and the breakfast items are great (particularly the omelettes). I find that the service is consistently good, even during busy periods. Another bonus for a diner is that the coffee is actually quite good.
I live near Le Petit Dejuner, Fran's, and a huge swath of popular and highly rated breakfast/brunch places around Front East, and find that I keep coming back to Figs despite the walk.
The past reviews are full of one time bad experiences, don't let those sway you from trying out this great little place.