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  • Two days in a row this store has given me false information because their employees lack training and/or just tell people what they want to hear. I'd like to warn other shoppers about making purchases here so they don't go through what I'm going through. I was unaware you couldn't return fake hair (I purchased a DWTS clip in). No one told me this. Upon returning it, the employees said the woman who sold it to me was new. I didn't think that was an excuse so she shouldn't be alone at the register if she doesn't know what to say yet. It was an expensive piece in their line at $25. I was directed to call customer service and was told they'd definitely sort it out for me as they aren't authorized to do returns in the store. This sounds like malarkey to me. What kind of business model doesn't allow their own employees to do returns? Customer service failed to give me my return so now I'm stuck with something I don't like and with wasted money. These people don't know what they are talking about. Stay away.
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