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| - I tried a few things this morning, and was particularly impressed with the carrot cake muffin. Moist and delicious, with a cream cheese icing so light and flavorful as it danced fitfully across my tongue, coyly resisting my every attempt to savor it in my mouth some more. An absolute delight!
The aloof and impersonal lady behind the counter wore proudly her IUP Culinary School coat, as if such a prestigious coat of arms should excuse her from the usual niceties expected from a person behind a food-service counter. I smiled and asked if I should try the carrot cake muffins (I'm glad I did!), and she replied sternly that "it depends on whether or not you like carrot cake." Oh really?, I thought, what a rude response to a polite question. There was no stress-inducing long line of customers to blame, either. It wasn't only her attitude that was foreign to food-service. This cakestress looked somewhat other-worldly; so fantastically bizarre-looking that I wondered if she was a magical creature exiled to East Liberty from Planet Moonpie for acrimonious behavior.
A cupcake bakery conjures up images of a warm, cozy place (like DOZEN bakery), with a warm atmosphere as well. This place shocks you with its cold, austere, "choose quickly, pay, and go" character. Yikes!
Anyway, great bakery from what I can tell, but I would suggest to the proprietors that they enforce some minimal rules of politeness, so that customers are not alienated.
By the way, the people who work at DOZEN bakery are some of the most helpful, and they really take pride in their products and exhibit excellent salesmanship. If you want to compete with that, you should think about your appearance as well as your behavior, since your location is non-competitive.
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