| rev:text
| - Saddened by the experience. My husband and I went in to lease a new Chevy Traverse. Initial meeting went well and we were able to reach a payment that was aligned with our budget. We filled out paperwork and were told everything looks great and left with our new car. Shortly after, we received calls stating the finance department needed more information, totally get it as banks usually ask for additional resources when doing a loan. We worked with Santos and sent in the requested paperwork. We then went to the site itself and filled out paperwork a second time. During this second process, we found that the price of our car completely changed and we were not notified. The gentleman helping us claimed it was because of an error that put a different loan percentage at the start of the process and claimed it had nothing to do with our credit as we both have decent credit and make well over the cost of the car per month. While there, the gentleman we worked with was apologetic and said we should have been notified of the change in price but that there was nothing he could do. My husband and I decided to continue to move forward with the car, as it was only $100 difference and we were able to manage that cost. We signed the paperwork and left with the impression that we were finally done with the financing process. Fast-forward two days later my husband and I begin receiving calls and text messages from random people claiming they need more information. I will note, we both work full time and played phone tag quite a bit during this timeframe. We proceeded to explain that we would send the information to them and asked for contact information but that we would not send personal data via text message. I then made another call back asking if I could speak with someone to find out who we should be sending the documents. I was able to speak with someone who said I should receive a call back. My husband and I both work, so when they called back I was unable to answer. I received a voicemail from a gentleman claiming that I can call him back at his direct line to get the information to him. Upon returning his voicemail, and repeating what was said on the voicemail, he claimed that he never left a voicemail and I was then yelled at and told that they don't even have record of my account on file. I began to share how disappointed I was in this process and that I was just trying to give the documents they requested and the gentleman was not helpful. I then shared I would just drive back over a third time to drop off the necessary documents. This is completely unprofessional and was not the first time that a man yelled at me on the phone from this location. Thankfully, I finally got in touch with a woman who actually provided information and I was given two emails to send the documents. She and Anthony were the only ones who provided any help during this lengthy process. Again, I am not upset about the required documents, I am upset with the way we were treated by this location. I'm very saddened by this entire experience as we were purchasing a car for our first baby as we just found out we are expecting, and this has tainted the process. I will no longer be recommending or doing business with this company as it is clear they are disorganized and could care less about the customer. And by the looks of it, we aren't the first to have this type of experience with this location.
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