I'd heard that there was new management here, and there does seem to be new people. I can't speak to their wash and fold service since I use 'self-serve', but I can say that the new attendant is much more pleasant and helpful. He actually seems kind of happy to have the company rather than resentful that I'm taking up his space, like the last guy was.
I just wish there were more of the biggest machines since they seem to be popular and I usually come in to wash things like comforters and duvets.