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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-02-16 00:00:00 (xsd:dateTime)
itemReviewed	Levin Furniture
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Regarding the Levin store in Avon. I was very pleased with our salesperson. He was not pushy at all and was around when needed and very knowledgeable and friendly. My problem is with the delivery. We bought a $3,000 sectional that was to be delivered on the 15th. Only half of it got delivered. The other half was not even a sectional - ok this stuff happens. My problem is they have the needed piece in stock yet they won't deliver it until Saturday. I live 8 miles from the store - you're telling me they can't throw it on the back of the truck and make a quick stop - they give you a 2 hour window for crying out loud this is probably a 10 minute drop off. I truly believe our salesperson did everything he could even to get us the Saturday delivery; however, it doesn't seem like customer service - after the sale - is important to the store management. Things happen and there is a tremendous opportunity from a customer service point of view to really shine when a mistake happens and they really dropped the ball on this one. I would like to see management get involved and make this right asap but that doesn't seem to be their priority. At this point we are sorry we gave our business to Levin's. Update - just received a phone call that they are moving the delivery up to Friday now which shows me that they are trying - thank-you. Once the delivery comes through and everything is ok I will update the rating. Update - After receiving a phone call from a manager all was made right and the delivery was made quickly and easily Friday morning. This took place after an aggressive email campaign but I was glad they stepped up and came through. I will give them another chance in the future
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Peter

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