Rafo is the MAN! I got into an accident right after I drove to Vegas all the way from New York. :( The front end damage was severe and would require a lot of work. To make matters worse, I couldn't afford the deductible after just moving here so I needed to find a shop willing to waive it... and even though my insurance company tried to convince me to take it elsewhere, I couldn't do it. So I did some research about local shops and found Pro Collision. After talking to Rafo and telling him the story, and reading the reviews, I was convinced he would do a good job (waive the deductible). A few weeks later, I got my car back in excellent condition (it looks brand new!) The paint job is spot on and I couldn't be happier with the customer service and the work. I would highly recommend bringing your car here for your collision needs :)