I went to Nordstrom about three weeks ago looking for a new pair of sunglasses to replace a pair I purchased a year ago in Seattle. Unfortunately, the original pair of Marc Jacobs glasses that I purchased had a slight gap in the frame, so they'd catch my hair when I'd take them on and off. Courtney S. in the eye ware department was AMAZING! We picked out glasses, I did a little birthday shopping for friends and, as I was checking out I showed the glasses from Seattle to her. Seeing the defect, she insisted that Nordstrom replace the glasses and spent time researching my year-old purchase and let me pick out a second pair of glasses to replace the old ones. High-five to Nordstrom for hiring such an awesome Accessories representative - I've been back to buy since then and have no shame spending (a lot) at the store!