Disappointed in the service I received (and DIDN'T receive) recently. I wanted to take my Dad here for a pedicure so I made a 330pm appointment on a Sunday. We arrived at 325pm and were told it would be 10-15 minute wait. OK, that's fine. 15 minutes go by and I flag down one of the nail techs (because there was noone sitting at reception for me to ask) and ask him how much longer we'd have to wait. He told us to wait a second, walked away, then came back and took us to the pedicure area. We sat down in the massage chairs and put our feet in the running water. The nail tech went back to his client he was working on.
Another 15 minutes go by, and there's been no sign of anyone coming to work on our feet. At this point, we've been waiting 30 minutes. I feel like this delay is unacceptable because we made appointments for the pedicures. I understand having to wait if you're a walk-in client, but if you've scheduled an appointment, there's no excuse for a 30 minute wait. My Dad had dinner plans at 5pm so we couldn't wait any longer to start the pedicure. I grabbed some towels and we dried our feet off and walked towards the door. At that point, a woman tried to stop us from leaving but we told her we had already waited 30 minutes and couldn't waste anymore time.
I don't think I'll ever come back here. The facility itself is really nice and all the other Yelp reviews look good, but my time is valuable and there are many other nail salons in the Valley with better service.