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  • I cannot begin to express my disappointment and anger at how my family was treated by the staff of Hudec Dental Lakewood. I came in this morning as a first time patient. My appointment was at 11:20. After I signed in, a man came in who was 50 minutes late for his appointment. They agreed to see him before me, causing me to be seen 30 minutes late. This would not be that big of a deal had my wife not come in a few hours later for her 2:00 appointment, only to be refused service because she was 7 minutes late. Getting back to my appointment. Your dental hygienist was the rudest, most uncaring person I have ever met and should not be working with patients. I am not naive, I understand that that there will be a certain level of pain and discomfort, but there is also an expectation that the hygienist will have even the slightest bit of compassion and empathy. She was rude and annoyed at my pain. She nicked my gums dozens of times and never once asked me how I was doing. Never once apologized or displayed a modicum of compassion. In fact the only time she stopped to give my aching jaw and bleeding gums a break was to chastise me for reacting to the pain by moving my head too much. And even that was presented to me in a demeaning and rude manner. I know from other conversations I overheard while there that she was annoyed that the usual receptionist was out of the office and she kept having to help the temp with computer and systems issues, but that is no excuse to take it out on a customer. However, if she was taking it out on me, that would far more forgivable than if she was just terrible at working with patients, which she was. This was a terrible first impression and I can't foresee myself or my family returning to this practice. Very disturbing.
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