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  • I called on a Monday to make sure they were open and got voicemail. Both of my daughters happened to do the same. All three of us left messages, but we did not hear back, so we went elsewhere. That Friday I tried again and this time I did reach someone. I mentioned that we'd left several voice messages on Monday and never heard back. She said they had been too busy to answer the phone. I asked if they had been too busy Tuesday, Wednesday, and Thursday to return my call. "Oh. We deleted those messages". (Do they have so many customers that they have no need for more? I think this showed a disregard for common courtesy and good business practices). But that experience was actually a foreshadowing of what it's like to eat there. We sat down at a table and waited. And waited. Nothing. So I went up to the kitchen door and asked if I was missing something. "Oh. You need to order at the tablet around the corner". Hmmm. Maybe there could have been something on the table telling us about that? So we ordered and when the food was ready, we came to the kitchen door to pick it up. There was no staff present in the dining area during the entire time we were there. The drive-up at McDonald's provides a more personal experience than this. The menu is very interesting and shows wonderful creativity, so we were excited to finally eat here. Unfortunately the food was simply okay, and at ~$13/entree, a bit pricey for "simply okay". (I don't understand comments that mention things like "all of the staff were very kind". What staff? Did we go on a night when they were under-staffed? If so, then perhaps our experience was not typical. I really do want to be fair).
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