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  • Actually never realized this drive thru was open 24/7 because every time I've come here I sat in the drive thru forever (with no cars in front of me) and no one ever took my order so I left. Today was the worst!!!! I sat at the order screen for 15+ min I thought maybe they were closed so I called, they assured me that they were open and that maybe the speaker wasn't working to pull forward. So I did, and then waited an additional 20 min at the window waving at the employees inside and still no one took my order. I was just about to drive off when one of the employees FINALLY took my order. There was no one inside and it took them an additional 15-20 min to get my order out. Doubt I'll be coming back to this location this is ridiculous customer service! and it's happened multiple times! Unfortunately tropical smooth cafe just must not care about this location because so many people have made similar complaints and nothing has been done about it.
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