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| - I have been a fairly regular customer at OJ's on MacLeod Trail since late Spring 2017. We like to come here because the food is generally good, there is a variety to please most anyone in a crowd, and the service has been very good. Many servers remember us and are very kind when we come in. Tonight however, from the moment we arrived to when we finally left, everything was off. We were greeted
promptly with menus and would have ordered right away, but we were told our server was someone else. That someone else never arrived and the original server came back and said she was our server after all. Not sure if there was a mix up or some stress amongst the servers, or whether our server was having an off night, or if she just didn't like us, but she just didn't do a good job. She warmed up taking our food order, but then was slow. When we said we didn't with anything else ( food or drink) we waited and waited for the bill. At one point our server disappeared with some other servers in the back, at which point we asked the bartender if we could get our bill. We waited again. She finally showed up again with the bill which we were prepared to pay then and there, but of course no machine. She said she would be "right back" with the machine. She wasn't. I have never ever considered being a dine and dasher, but when you have to wait and wait, I can see why some people simply leave. She finally came back and apologized, saying it got a little busy. Granted it was busy, but there were plenty of servers and we didn't see others getting the (lack of) service we received. So Lucia, perhaps you just didn't like us. Perhaps you were having an off night. But you made us realize how a single negative experience can impact the way we feel about a place we have had probably 50plus pleasant experiences! It is thought provoking and rather sad the impact one person can have, but negativity is pervasive. I can no longer recommend this OJ's. Which we have up until now.
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