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| - This is an update on my review to let you know my hair feels like wire and its almost to the point of breaking. My hair was not like this when I went in. Color is OVERPROCESSED and the toner the manager applied is all gone. You can tell where they realized the mistake, they cut this top layer of blonde way, way short. Leaving me with almost a mullet like cap of fried, burnt blonde. Please AVOID this place for color incompetency --- at all costs.
I had a bad experience with one of the stylists and the salon itself, so I will not be back. That is not to say all of the techs are the same for you. I hope. The location is convenient. It's true about things being sold out often in the store side. For the salon side I am not sure if I will ever be back for 2 reasons. 1.) The shampoo bowls are not at the proper level to rinse your hair and extremely uncomfortable; I am petite at 5'4" and I think I have dislocated my back from this. Also there is no water pressure to rinse out your color. You would think Ulta being a large chain could fix this. And last but not least - 2.) NOT LISTENING to the desired result. For color and cut both I got a very amateur stylist. Color was flying including onto my face. I paid a lot of money for a 3+ hour job with not a lot of thought given to the placement of the color and a rush job on the cut. Artistic level - zero. I came in with a level 11 light blonde framing my face and crown and asking to be blended in with level 4 on top for a result of level 7 on blonde and deposit blonde on top of grey at the root line. The key words being "blended" and "level 7". This person did not hear those; instead another stylist came along to voice her opinion just basically disrupting the plan I had just laid out. So this person and the other made the decision about my hair and applied full level 4 on the lower part of my hair for a full 45 minutes, stating that this was necessary due to greys. If you leave level 4 on for 45 minutes, you get level 4, not level 7. I had some grey, yes, but only at the roots, so 45 minutes on the entire bottom was excessive as this part of my hair was already darker coming in. When I turned to one of the other technicians 30 minutes in to ask about the time, she said "Color is just color, it will just process". Cookie cutter color here, she didn't care. Meanwhile, my technician was nowhere to be found, probably off having dinner and came back with cigarette smoke smell. Don't you think it is professional to check your color from time to time, especially if there is BLEACH being used !? More blonde had been applied in other places which just damaged my already light hair. There wasn't anything blended about the darker color, it was applied almost entirely to just one half of my head. And the cut was just an afterthought. I was left overly short and blonde on top and long and dark on bottom, with some dark round spots on top of my blonde, and color on my face. I had to go back another day for correction and re-cut and waste more of my time sitting on top of already a 3 hour waste. Yes my hair was difficult with greys at the root but this result is not what I would expect even at a beauty school. Root touchups means retouching - just at the ROOT. I cannot recommend; it is the worst salon experience in my life. I came in on a 25% off plus a deal for Monday night I did not see the 25% off on my receipt and it was not cheap. I can only recommend the manager she was kind enough to attempt to fix both the color and cut as best as she could. I was trying to grow my hair longer and I have alot of really short layers on top that is going to take forever to grow back like I had it. Those short layers are because they fried my hair and tried to cut out their mistake. Never again.
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