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  • I settled on 2-stars after going back and forth between giving LV Day Spa 2-stars or 3-stars. In the end a 2-star rating won out because of the inconsistent service I have received. And for the record, after my last experience (the 2-star rating), I probably won't go back. In full disclosure, I am not one of the women who is loyal to a particular technician or even a certain Nail Salon. I get a non-complicated basic manicure and am more about hanging out with my girlfriends for the pedicure. LV Day Spa offers massages as well. I typically go someplace based on convenience and need. The great tragedy of my experiences at LV Day Spa is that this salon is located, quite literally, down the street from my house. Sigh. Let me start with the two star service from the managers/owners. On four different occasions, over the course of the last three months, I have scheduled advanced "appointments" only to end up waiting 20-30 minutes extra to get in. For a full-time working mother this is frustrating because I really only have an hour to myself. So the fact that I make an appointment to optimize my time only to have the time disrespected is very frustrating. On another occasion, I called early on a Saturday morning to scheduled a massage. The appointed time was for 2pm. I was called by the salon at 1:30 to say that their massage therapist cancelled. This was frustrating because by 1:30pm on a Saturday it was too late to get in to any other location for a massage I sorely needed. At NONE of these events, did the managers/owners ever offer me a consiliatory offer (next one on us, a discount on services, a free service). I did get offered an apology -- each of the FOUR times. I will miss going to LV Day Spa because they do have great massage therapists. I've had both Erica and Bobbie. Both are wonderful and attentative. However (and I do apologize that there is a "HOWEVER"), getting a massage in a nail salon is counter productive if you are going for relaxation. You can hear the noise and laughter from the salon as the massage rooms are right off the main area. Even if your massage therapist tries to play music, the conflicting jovial comraderie from the main salon comes streaming into the room. I'm hoping these are growing pains for the business. But what I experienced was one too many times for me.
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