Why 5-stars? I can't find anything wrong with Vortex. I agree with everything Kat F. said, but offer one correction. They may have been in this location for over 20 years, but they've been in business for 30 or more. I can remember going to their downtown location (Dundas and Church?) in maybe 1982, and I think they had a different location even before that. Same owner too - Burt. THAT'S gotta be worth 5 stars!