The customer service at this location is what drags down their rating. I love Kirkland's products. They have great prices and routinely run sales. Let me preface this by saying they were slow when I was there. There were maybe 10 customers and I saw at least 4 or 5 employees. Most of the customers were just looking. The entire staff in this store needs to be fired in order for me to ever walk in here again.
I came in by myself. No one greeted me, but subsequently spoke to other much older customers (fyi:I might not be a middle aged but my money spends & I like to decorate my house too). I was walking around because I wanted to buy something, but didn't have anything specific in mind (retail therapy). I got the feeling that someone was standing behind me. I turned around and it was an employee. Their first reaction was to turn and walk away like I had just caught them doing something they shouldn't have been. She took a couple of steps away the did another 180° turn and asked if she could help me. I told her no. About 10 minutes later, same thing happened again. Finally I found a super large painting that I wanted. I needed help with it. I flagged down one of the employees walking around. She told me she was helping someone else. Then walks up to an older person, says something briefly, and carries the lady's items (tiny things that the lady was holding in her hand) to the register. I asked a second person for help, he didn't even acknowledge me. After waiting for 5 minutes and no one coming back to help me while they kept looking at me from the register (where they were huddled up), I left. Plenty of places sell large paintings for $100-200. They don't have a monopoly on them. It's not worth the hassle here.
TLDR: Somehow this place manages to ignore you and make you feel uncomfortable at the same time. With brick and mortar stores closing routinely you would think that existing stores would focus on retaining customers and attracting new ones. They couldn't give worse customer service if they were actively trying.