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  • I had friends in town from Chicago this month, and they saw the Rosati's and wanted to try it, being long time customers of the chain back home. This place was good once, but had really gone downhill in the last year or so. After agreeing reluctantly, I ordered a Chicago style deep dish combo for pick-up. The guy on the phone sounded very enthusiastic when I told them I wanted to impress my Chicago friends and assured me the pizza would be ready in 35-40 minutes. When I arrived precisely at 35 minutes, prepared for the usual wait, the pie was literally coming out of the oven. The guy at the counter, Patrick, was all smiles and "How are you doing, Phil?" like he knew me-so clearly he was new. We chatted for a moment as he opened up the box and showed me the pie (something no place has done for me before, and I must say, I really like) and it looked perfect. He offered me cheese and red pepper packets (something they were nearly always out of in the past) and gave me a new menu and a sheet of coupons for next time. I remarked that what had happened here because the food and service were night and day different from what I was used to. "We've made some changes here, and if you have any problems with your pizza, you can call and ask for me personally and I will take care of it for you. Let me know how your friends like it." he said, and shook my hand. The pie was fabulous, and a big hit with my guests "exactly like Rosati's back home", and I have to say, so was the service. If this is how they "changed" things, bravo-I will definitely be back.
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