I'm torn writing this review. Many good things happened which would easily make this a 4-star review, but many not-so-good things happened which dragged it down. So 2 stars it is.
When I arrived I put my name down for a table and was told it would be a 40 minute wait. This seemed pretty good as I've heard the wait can be much longer on average. To kill time I went down the street with two of the other people I was with to grab a bite to eat. The wait ended up only being a half hour and the guy managing the reservations said they would hold the table for an extra 15 minutes for us as we had just gotten our food nearby and needed to quickly eat it.
Our table was on the new (unlicensed) side of the cafe. I found it a little odd that we were just sort of shipped off on our own and told to find the table with the elephant on it. The three of us got settled and waited for our fourth to join. Being our first time we weren't really sure what to expect. We didn't know if we could just go over to the wall to pick a game or if we were supposed to request one from our server who had yet to make an appearance. We decided to just dive in.
After the ladies I was with got over the fact that we weren't going to be playing Mall Madness (though they did do a good job trying to sell me on it with my love of all things retail) I grabbed a copy of Dutch Blitz, a lesser known but easy to learn card game. As we were about to get started someone came by to take our order. The three ladies went with smoothies and I a London fog. Now it was time to get gaming.
We cleared the table as this is a game of speed and the hands get flying. As I was taking our table through the rules and process of the game two of the smoothies came out, which was surprisingly quick. The third smoothie took a little longer. After a couple rounds of Blitz I was starting to wonder where my tea was. Just then a staff member came by, with a sort of snarky attitude, and explained to us that we had to keep the elephant on the table so that the staff would know where to deliver our orders. Being our first time we didn't realize this was their process and happily rectified the situation. There was no need for attitude from the staff member. By this point my tea wasn't really all that hot, but I didn't complain or send it back as part of the problem was sort of our fault for taking the elephant off the table. Though not hot, the London Fog was well done.
After completely schooling my gaming companions at Dutch Blitz we decided to move on to Sequence. Just then the snarky employee came back to tell one of the ladies I was with that there was a gentleman that would like her number but was too shy to come over himself. The other two ladies I was with immediately jumped up and asked the employee to take them over to him. A few moments later they came back with him and his friend to join our table. We decided to play Catchphrase as a little bit of an icebreaker. After that we got introduced to a game called Spot It, which was really easy and a ton of fun.
As it approached 11pm we decided to call it an evening. While we were paying we were discussing the game Fluxx and was explaining how the game worked when it was mentioned that I seemed to know a lot about board games. I said that up until recently I had worked at an independent toy store and sold many different board games. The snarky employee made a comment that she wasn't going to comment on my board game knowledge but continued to say that it was really only mainstream games. Again an unnecessary comment.
This staff member really ruined the experience for me and the ladies I was with. She acted like we were trying to show her up or something. The whole taking the elephant off the table thing seemed to set her off and it was downhill from there. While normally I probably wouldn't come back after an experience like this I know that this is really a great place and I did have fun with the people that I was with so I won't let this one incident be the precedent set. All of the other staff we encountered during our visit were quite friendly and helpful, we just happened to get one bad apple.