Up until about two months ago I was a big fan of Friday's, especially this location. I went there a couple of months ago and waited at the front. And waited. And waited. There were about ten people waiting to be seated, and we had stood there for nearly 15 minutes. One person wiping tables looked up and saw us all standing there, and went back to wiping tables. We left and went to the hotel buffet.
About a month later we went back. No problem getting seated this time. The problem was getting waited on. We sat at the table for nearly 15 minutes and no one approached us. Finally, as we were about to walk out the door, the waitress came by and handed us menus. She said she would be "right back" with our drinks. Another 15 minutes passed (the place wasn't terribly busy). By this time I was fuming - and I'm usually pretty calm and tolerant about these things. Finally - 45 minutes after we were seated - we got to place our order. When the food arrived it was overcooked and dry.
Add bad service to the significant price increases throughout the Friday's chain ($16.95 for a dish with two pieces of chicken? Really?), and my love affair with Friday's is officially over. When I complained to the company they sent me two $8 dining certificates (which together wouldn't pay for a Jack Daniel's chicken platter). If anyone wants them...