Been there several times since it opened. The service and the food have been excellent. Contrary to some of the negative reviews I've read Skillets is owned and operated by people from Florida with many years in the restaurant business. They know what people want: good inexpensive food served by a professional staff. No mystery here. I daresay those individuals with a "bad" experience sound like they'd not enjoy anywhere they go, including fast-food chains. Try Skillets. It's less busy during the week. Everyone in S Charlotte goes there on the weekend.