I've been a patient of Dr. Kaplan for 4 years. Great doctor, great staff. The office is very busy indeed - so patience will be needed when waiting to be seen. I even dropped in after forgetting what time my appointment was and they were able to fit me in. But - waiting was required.
I've always found Dr. Kaplan willing to listen to my concerns, and willing to spend whatever time I felt I needed to answer my questions. I believe that my experience is typical of his approach to patient care. I see others have had a different experience, and while I couldn't say they're incorrect, perhaps they needed to make their needs known to Dr. Kaplan, I'm sure he would try to ensure their needs were met.